At Jar of Love, we strive to ensure your complete satisfaction with our products. If, for any reason, you are not entirely happy with your purchase, we offer a straightforward Refund and Returns Policy, with a generous 15-day return window. Please review the details below:
1. Eligibility for Returns:
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
2. Initiation of Return:
- You must initiate the return process within 15 days of receiving your order. To start the return process, please contact our customer support team at returns@jaroflove.co.
3. Return Shipping:
- Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item).
4. Condition of Returned Items:
- Returned items must be in their original condition. Any item not in its original condition, damaged, or missing parts for reasons not due to our error may not be eligible for a refund.
5. Refund Processing:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
6. Non-Refundable Items:
- Certain items are non-refundable, including personalized or customized items unless they are defective or damaged.
7. Late or Missing Refunds:
- If you haven’t received a refund within the expected timeframe, please check your bank account or contact your credit card company. If the issue persists, please contact us at [insert contact information].
8. Exchanges:
- We do not offer direct exchanges. If you need a replacement item, please initiate a return and place a new order.
9. Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will promptly address the issue.
10. Return Address:
- To return your product, please contact us for the appropriate return address.
Jar of Love reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. By making a purchase with us, you agree to the terms outlined in this policy. If you have any questions or concerns, please contact us at returns@jaroflove.co. Thank you for choosing Jar of Love!